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Privacy

This privacy statement applies to all business processes in NANOPOWER AS, hereinafter referred to as the Processing Manager.

The statement provides information about data processing performed by the Processing Manager and determines the purpose and means of processing as well as data processing we do on behalf of our customers based on their instructions.
Processing of personal data is necessary for us to be able to fulfill our contractual obligations and serve you as a customer. Personal data can also be used for the following purposes: Sales, contact with customer service, marketing, information, bookkeeping.
When marketing by e-mail / sms, obtain an explicit consent in advance.

By providing us with your personal information, you accept the practices and terms described in this privacy statement.
If you have objections with regard to our processing of privacy, you also have the opportunity to complain to the Norwegian Data Protection Authority.

Treatment manager:
NANOPOWER AS
Andøyfaret 15
4623 Kristiansand
Email: info@nanopower.global
Phone: +47 40120800
Privacy Representative:
Email: info@nanopower.global
Phone: +47 40120800

Information collected
Information can be registered and stored when you register at www.nettbutikk.no, when you are in contact with sales and support either via e-mail, chat or when you use our services.

Where do we store information about you - and where do we share the information about you with others?
Our e-commerce platform is provided by Mystore.no AS and data is stored in their cloud services at Amazon Cloud Services' (AWS) data center in Ireland.

Subcontractors
The data controller also uses services provided by 3rd parties. Here is an overview of subcontractors where information can be stored

Vipps:
If you pay with Vipps in the online store (or our physical store), your telephone number will be sent to Vipps for further identification.

Clear:
If you pay with Klarna in the online store, personal information such as e-mail, name, address, social security number will be shared with Klarna for credit.

Google Suite:
Gsuite by Google is used, among other things, for handling e-mail, documents (G Disk). Information is stored in these systems and email correspondence or documents may be stored on Gsuite by Google.

Zendesk:
Zendesk is our system for handling email and chat correspondence. All incoming and outgoing emails as well as chat dialogs are stored at Zendesk.

Mailmojo:
Maimojo is used for e-mail marketing or sending out newsletters. Name and email can be shared with Mailmojo.

Google Analytics:
Google Analytics is used for traffic analysis. IP addresses and visitor patterns are stored.

Tripletex AS:
Tripletex is our accounting system and data required for bookkeeping is stored here. Typical Name / address / orders / invoice.

Mystore Database:
We use Mystore Datakasse as a checkout solution in our physical store. Information related to your order is stored in Mystore Datakasse.

Adyen:
If you pay with Visa or Mastercard in our physical store, personal information such as card number will be sent to Adyen for processing the payment.

Logistics:
Logistra is our supplier of EDI solution. When you shop in our online store, information such as name, telephone number and address will be shared with Logistra for printing consignment notes and transport labels.

Bring:
We send packages with Bring and thus share information related to shipping such as name, telephone number and address.

Postnord:
We send packages with Postnord and thus share information related to shipping such as name, telephone number and address.

Crall.io:
Crall is our system for handling chat correspondence, as well as features such as abandoned shopping carts, birthday congratulations and visiting patterns. Crall.io is also used to send out order confirmations and e-mail, name and address and information related to the order confirmation are thus shared with them. Technology from Crall.io is also used to generate product recommendations. The product recommendations are based on visit patterns and order history that are stored for up to a year.


Communication through e-mail and sms
As a customer, you will be able to receive e-mails and text messages about your customer relationship. For example, we will send you e-mail / sms related to orders you have placed, sms with tracking number, forgotten password, information about your customer account, etc. This is defined as a legitimate interest and consent will not be sought.

We also use e-mail for marketing and communication. As a customer of the Data Controller, you will regularly receive newsletters as long as you have given your active consent to it. It is possible to unsubscribe from newsletters by clicking on the unsubscribe link in the emails.

Insight and correction
You are entitled to access the information registered about you. Access can also be obtained by sending an inquiry to info@nanopower.global. If the registered information is incorrect or incomplete, you can demand that the information be corrected in accordance with the Personal Data Act.

Storage and deletion
Information that is no longer necessary for the purpose for which it was created is deleted from our systems.

Information on the use of cookies.
A cookie is a small text file that is stored on your computer.
We use cookies, among other things, to remember your login, password in encrypted form, to improve the user experience and as part of our marketing to new customers.
When you visit our services, we set both temporary and permanent cookies. A temporary cookie is often deleted automatically when you close your browser, while permanent ones can stay on your computer for up to a year.
If you want to learn more about cookies, http://www.aboutcookies.org can be used.

The following cookies are in use in our services
Use of our store solutions
We use cookies to, among other things, remember you as a customer and remember the content in your shopping cart. Without cookies, an online store will not work.

Use of Klarna Checkout
When our store solutions are used together with Klarna Checkout, cookies from Klarna are set. More information at https://www.klarna.com/no/cookies/.

Zendesk Chat
On our website we offer a chat solution from Zendesk. Zendesk uses cookies to identify a session and your user ID.

Google Analytics
Google Analytics uses cookies to analyze traffic.

Google Adwords
We use advertising through Google's platform. Cookies are used so that advertising can be targeted based on visitor patterns.

Facebook Pixel
We use advertising through Facebook's platform. Cookies are used so that advertising can be targeted based on visitor patterns.

Crall.io
Crall.io uses cookies to identify a session and your user ID.


Consent to the use of cookies
In accordance with Norwegian law, you have automatically agreed that we store cookies on your computer if you allow this through the settings in your browser.

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